Course Description

911 and the TTY Caller >>

Instruction covers topics such as deaf culture, communication style and legal requirements of Americans with Disabilities Act as it pertains to emergency communications and access.

Active Shooter for Telecommunicators >>

Active-shooter situations are unpredictable and evolve quickly. This course will cover appropriate telecommunicator actions, including questioning techniques and identification of call types that may lead to an active-shooter incident.

Advanced Family Violence >>

This course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call and prosecution.

Advanced Fire Communications >>

Telecommunicators will review mass casualty and other challenging incidents requiring complex fire services response.

Basic Instructor >>

This certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training.

Basic Telecommunicator >>

Required by TCOLE within the first year of appointment, this course is designed to teach new telecommunicators the basics of public safety communications.

CPR >>

This course in cardiopulmonary resuscitation meets the requirements for Emergency Medical Dispatch prerequisite and must be completed prior to the EMD course or directly after taking the course.

Customer Service>>

This course provides an overview of the roles and responsibilities of public safety communications professionals in providing quality customer service to 9-1-1 callers and colleagues.

Dealing with Suicidal Callers >>

This course provides telecommunicators with the background knowledge and skills necessary to properly handle calls from suicidal callers.

EMD Q Meeting >>

This meeting is offered exclusively to Denco telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency.

Emergency Medical Dispatch >>

This course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch, combining hands-on training with real life examples and exciting audiovisual tools.

Hazmat Incidents >>

This course provides the background knowledge and skills necessary to properly handle incidents involving various hazardous materials.

Human Trafficking >>

Course is designed to increase awareness of the issue of human trafficking and its effects on communities.

Life on the Line >>

This course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, procedures and more.

Mass Casualty >>

This course provides an overview of mass casualty incidents for the 9-1-1 center.

Missing Persons Advisory Programs >>

This course provides an overview of the various Texas programs used for dissemination of qualifying missing persons advisories.

SAFVIC for Telecommunicators >>

This course is designed to enhance a telecommunicator’s skill and knowledge in dealing with sexual assault victims and family violence calls.

Spanish for Telecommunicators >>

This course provides telecommunicators with basic instruction in Spanish phrases and pronunciation, used to keep Spanish-speaking callers on the phone until an interpreter can join the call.

Study Session and State Exam >>

These study sessions are open to those who have attended the basic telecommunicator licensing 1013 course at our District office. Those who attend may also take the state exam immediately following.

TCIC/TLETS Full Access Operator >>

This course is for operators performing NCIC/TCIC functions, including inquiry, entry, modification, clearing, canceling and III functions.  It also covers navigation of the databases connected to the TLETS system, such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide.

TCIC/TLETS Less Than Full Access Operator >>

This course is for law enforcement personnel performing NCIC/TCIC functions generally pertaining to inquiry only, and also covers navigation of the databases connected to the TLETS system such as administrative messages, driver license, vehicle registration and instructions regarding proper procedures for broadcasting in the state and nationwide.

TCIC/TLETS Mobile Access Operator >>

This course is for law enforcement personnel performing NCIC/TCIC functions generally pertaining to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration.

Telecommunicator Role in Responder Safety >>

This course studies line of duty deaths and other first responder safety situations.

The Role of the Supervisor >>

This course is for new and current emergency communications center supervisors who want to grow their skills as a leader in their organization.

Unscheduled Classes

Denco 9-1-1 also offers additional programs on a rotating basis, including:

  • Advanced Supervisor

  • Basic Tactical Dispatcher

  • Cardiac Emergency Communications

  • EMD Q Certification

  • Fire Communications

  • Never Broken: Overcoming Burnout and Embracing Resilience

  • Protect 9-1-1

Please contact us to express your interest in any of these classes; we’ll be glad to keep you informed when the next scheduled class is announced.