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Voice
over Internet Protocol (VoIP) also called Internet, digital,
broadband or cable phone service is a rapidly growing alternative
to traditional phone service. Its popularity
is fueled by low prices, new features and the consumer's ability
to choose a phone number from nearly anywhere in the country (and
sometimes, other countries). Many industry experts anticipate VoIP's
growth will outpace the growth seen by the wireless industry in
the last decade.
VoIP may look and appear to work like a traditional phone, but
it connects to an internet not a telephone line. There are several
critical factors to consider regarding the impact of this service
on your ability to call 9-1-1 in an emergency. While VoIP is an
attractive option, it is important for consumers to understand
the potential limitations the technology has with respect to accessing
9-1-1.
- Verify that you can access 9-1-1 with your phone. Check your
service provider's web site for emergency calling features
- Register your address accurately. If in doubt about your 9-1-1
address, call Denco Area 9-1-1 District.
- Be sure to keep your registered location current with your VoIP
provider, especially if you move.
- When calling 9-1-1, give your location, and call back number.
- Call back if you get disconnected.
- If the power is out, your VoIP service may be out also.
- If you travel with your VoIP adapter, your call may not reach
the correct 9-1-1 center. Call from another phone.
- Inform all persons at your home or office about your VoIP service.
- Post your address and phone number near your phones.
- It is a good idea to know what police or sheriff’s department
is responsible for your 9-1-1 call and have their phone number
on hand to provide to the call taker if the call arrives at a remote
call center.
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